The Challenge - Alerting in Today's IT Environment…
  • Multiple applications monitor, maintain and support the IT infrastructure.
  • Each application maintains its own contact lists and complex business rules resulting in a costly, time-intensive, duplication of efforts.
  • The applications have limited flexibility in adapting to the dynamic needs of the organization and employ a "One Size Fits All" approach to alerting.
  • Communications are typically one-way with no response communications returning to the applications.
The Solution -   MessageCentral

MessageCentral offers a unique approach to critical alerting and urgent messaging by providing a complete notifications solution that integrates with your existing and future applications. MessageCentral's rapid, non-invasive integration has proven to deliver immediate results in the following areas:
  • Call Center/Help Desk applications (ServiceCenter, Remedy, Heat, Magic, etc.)
  • Network Management applications (HP OpenView, Tivoli, BMC Patrol, CiscoWorks, WhatsUp Gold, etc.)
  • Line of Business applications (CRM, Supply Chain Management, ERP, etc.)
  • Security/Disaster Recovery/Emergency notifications
Benefits of the MessageCentral Solution…
  • Consistent, manageable alerting across your organization.
  • Dramatic reduction in administrative and configuration time and costs.
  • Flexibility to meet the most demanding alerting requirements.
  • Two-way communications keeping users and applications informed.
  • Simple, straightforward application integrations achieved in a matter of hours, not weeks or months.